Aged Care Outsourcing That Gives Your Team More Time for Residents
Had enough of the ongoing challenge of sourcing local talent to meet your HR demands? Tired of juggling freelancers and dealing with communication glitches?
Let’s be honest, tracking down the perfect match for your local HR tasks can be as challenging as spotting a rare comet in the night sky. The talented professionals you require might seem elusive, turning the recruitment process into an uphill climb.
Sure, freelancers bring flexibility, but let’s talk about the elephant in the room: inconsistency. One day they’re in, the next day they’re MIA. Communication gaps and missed deadlines can throw your HR processes off track.
Outsourcing HR to remote teams, on the other hand, is like unlocking a treasure trove of efficiency and expertise. By tapping into a global talent pool, you transcend geographical limitations and gain access to top-quality HR professionals who are dedicated, skilled, and ready to provide exceptional HR services.
The Australian Institute of Health and Welfare’s latest workforce survey counted 549,000 people working across Australia’s aged care system in 2023. Roughly one in four of them sit in administrative or support roles rather than direct care.
That admin and support layer covers work like rostering and payroll, plus the compliance reporting and family liaison that keep a service running day to day.
Direct care roles, spanning nursing and personal care work alongside allied health support, account for the remaining three in four workers.
Providers are drawing both groups from the same limited local labour pool, which puts admin and support hiring in direct competition with every other regulated care role nearby.
An outsourced aged care team keeps that admin layer separate from your local hiring pool, so unfilled admin roles don’t spill over onto your care staff’s workload.
Aged Care Roles Outsourced Staff Can Help You Fill
Outsourced Staff can place people across three parts of your aged care operation, from care coordination to compliance and finance support.
Care Coordination and Documentation
- Aged Care Case Manager
- Care Plan Coordinator
- Care Documentation Officer
- Clinical Records Administrator
- Assessment and Intake Coordinator
Compliance and Quality Support
- Aged Care Compliance Officer
- Quality and Accreditation Support Officer
- Incident Reporting Coordinator
- Aged Care Standards Administrator
- Policy and Procedure Coordinator
Finance, Rostering and Family Support
- Aged Care Payroll Officer
- Billing and Claims Administrator
- Rostering and Scheduling Officer
- Family Liaison Support Officer
- Accounts Receivable Officer
Need care coordination or compliance roles filled without growing your local headcount?
Why Providers Choose Aged Care Outsourcing With Outsourced Staff
Growth in this sector rarely slows down, and neither does the admin that comes with it.
Outsourced Staff builds aged care support around the systems and reporting standards you already use.
- Meaningful Cost Reduction. Providers who’ve placed roles through Outsourced Staff typically save up to 70% compared with hiring the same role locally in Australia.
- Sector-Aware Vetting. Candidates are assessed for familiarity with aged care terminology and funding processes before you meet them.
- Capacity That Flexes With Demand. You can add support during intake periods or reporting deadlines, then scale back down once things settle.
- Compliance-Ready Support. Your specialist works to the reporting standards your service already follows under the Aged Care Act 2024.
- Full Visibility, Zero Guesswork. You keep oversight through your own systems and reporting tools, with your specialist working inside them rather than around them.
A Sustainable Back Office for Aged Care Providers
Aged care outsourcing gives the people who already know your residents and families room to focus on them, by moving the administrative load elsewhere.
Team up with Outsourced Staff and build the aged care support team that lets your local staff spend more of their week on care instead of paperwork.
Why Choose Us?
Focused Expertise
We’re the best partner when building outsourced HR teams. We eat, sleep, and breathe HR. From talent search to recruitment strategies, we’ve got you covered.
Cost-Effective Solutions
Say goodbye to jaw-dropping recruitment bills! Building an outsourcing HR team with us will save you significant costs so you’ll have more funds to achieve your business goals.
Seamless Collaboration
We believe in partnership, not just outsourcing. You maintain full control of your team while we manage the nitty-gritty tasks of finding the professionals who will be included in your dream team.
Want to grow faster? Outsourcing is for you.
When you outsource staffing, you reap the benefits of a dedicated, results-driven team without getting bogged down in day-to-day operations.
So you can easily increase efficiency, and scale your IT or digital business.
With an outsourced team you get:
- A high-performing dedicated team that integrates into your business
- Full visibility and control over team’s workflow, processes, KPIs and delivery
- Fast, reliable recruitment
- Flexible agreements and lower costs
- Your team’s HR, payroll, time off and more, taken care of
- Ongoing support for your team to improve reporting, productivity and loyalty to your business
Frequently Asked Questions
What does aged care outsourcing actually involve?
Aged care outsourcing means placing an offshore specialist inside your existing systems to handle admin and compliance work that doesn’t need someone physically on site.
These specialists work inside your rostering and care management software, or your finance systems, during your business hours and following your own processes.
Is outsourcing suitable for a small or family-run aged care provider?
Small and family-run aged care providers are often where outsourcing makes the biggest difference, since they rarely have the budget to build a full back-office team locally.
A part-time or project-based arrangement is available, so the support scales to match your size rather than the other way around.
How is aged care outsourcing different from outsourcing in other sectors?
Aged care outsourcing needs specialists with knowledge other sectors don’t require, covering aged care funding models and reporting obligations, plus the sensitivity to handle resident and family information.
Outsourced Staff vets specifically for this before placing anyone with your organisation.
What happens to compliance under the new Aged Care Act when a role is outsourced?
Compliance under the Aged Care Act 2024 doesn’t change when you outsource a role, since your specialist works to the same reporting standards your service already follows.
Compliance responsibility stays with your organisation, the same as it always has.
How much can an aged care provider save by outsourcing admin roles?
Providers who’ve placed admin and support roles through Outsourced Staff typically report savings of up to 70% compared with hiring the same role locally in Australia.
Actual savings depend on the role and scope of work involved.
We have worked with Dom over the past year and found him extraordinarily helpful. He is well-connected, has high expertise, and gels well with our company values.
Have recommended him offline, so am completely comfortable recommending him online!
I have been an employee of Outsourced Staff for several years, and I am proud to work for such a wonderful company! Outsourced care about their employees, encouraging good leadership, being supportive, having an extremely flexible work-from-home setup, and an incredible work-life balance!
Outsourced Staff gives employees great benefits that they can use and enjoy.
At Outsourced Staff, you can have a team that is professional and dedicated that can give you advice and support all the way. I can recommend you to join our team.
Dom literally saved my ass. He understands digital and was able to find me a gun that was able to work with me and my schedule. I am super happy and pumped that my new coworker just gets the work done and comes back hungry for more. No hand-holding, just a machine.
