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On the lookout for qualified, efficient, and effective customer service professionals for your business? Does the process of outsourcing customer support services weigh you down?
Outsourced Staff is here to provide the customer care solution you need.
We build support teams to take care of your current and potential customers as your business grows.
Call Centre
- Inbound Call Center Agents
- Outbound Call Center Agents
- Customer Support
- Customer Success Specialist
- Customer Retention Specialist
- Technical Support Representative
- Complaint Resolution Specialist
Live Chat
- Help Desk Support
- Technical Support Agent
- Sales Support Specialist
- Front Desk Support
- Content Moderator
- Order Support Representative
- Product Specialist
- Multilingual Chat Support Representative
Website Support
- eCommerce Support Representative
- Freight Support Specialist
- Freight Tracking Specialist
- Billing Specialist
- Online Community Moderator
- Social Media Support Agent
- Website Support Agent
Telemarketing
- Sales Agents
- Lead Generation Specialists
- Product Demonstrator
- Customer Acquisition Specialist
- Customer Survey Agent
- Appointment Setter
- Market Researcher
- Fundraising Specialist
We build outsourced customer service teams of trained and experienced customer support professionals
We understand the headaches that come with managing the needs of customers, answering calls, providing tech support, maintaining customer satisfaction, and more. Our goal is to relieve that burden and put your customer service department under control, allowing you to focus on core business functions.
Think of us as the matchmakers of the outsourced customer support industry.
We have remote support teams that have been screened and trained and are ready to seamlessly merge into your business.
Alternatively, we build a team from scratch to cater to your unique business needs.
Not seeing the top customer experience and service professional you need?
What’s in it for you?
- Access to highly skilled customer service representatives, customer support agents, and more, each one passing our rigorous selection process and meeting your specific requirements.
- Safe and protected business assets through a secure and stable system and network administration.
- A dedicated team that’s motivated, ready to collaborate with your internal team, and eager to contribute to the success of your customer service strategy.
- A flexible support staff that’s available for you in your time zone, and even during holidays and peak seasons. Just tell us what outsourcing services you need.
We understand that outsourcing customer service teams is not a decision to be taken lightly. We’ve experienced the challenges firsthand and recognise the risks involved with customer service outsourcing companies.
Hiring a good, experienced, and skilled support team is like navigating through a dense and intricate maze. Each decision you make carries the weight of potential consequences.
Our outsourcing customer service process begins with a comprehensive understanding of your business, goals, and challenges. We leave no room for assumptions or jumping to conclusions. By knowing what you need in the customer service industry, we deliver the best customer service solutions that perfectly align with your needs.
Let us handle the demanding tasks of putting together your support and customer service team while you work on the areas of your business that require your attention.
What outsourced customer service roles do you need help with?
Our Customer Support Outsourcing Journey
A client of ours found itself in need of an exceptional customer support team. We searched for a customer service provider who possessed the skills to handle inbound and outbound calls with quality assurance, diligently and accurately updating our ticketing system and CRM, plus coordinating Australia-wide project rollouts for our clients.
The project? The ambitious task of installing 400+ routers across 400+ retail outlets scattered throughout the country, all seamlessly synchronised.
To make sure we found the perfect pool of talent, we outlined the requirements for the role. We wanted individuals who could not only tackle the technical aspects of the job but also exhibit exceptional communication and organisational skills. We knew that finding such talent wouldn’t be an easy feat, so we developed a set of screening questions to effectively evaluate potential customer service agents, representatives, and more. Outsourced Staff also ran disc profile tests, grammar tests, and one on one video interviews.
The Outsourced Staff team presented five outsourced team members who had already undergone a rigorous vetting process. These professionals weren’t only qualified for customer interactions but also genuinely passionate about their work. We provided our client with comprehensive profiles, including detailed CVs, insightful Disc profiles, impressive grammar test results, and well-thought-out answers to customer service operation screening questions. But we didn’t stop there.
We even provided recorded interviews with one of our team members. This allowed our client to connect with the candidates on a deeper level. They selected two outstanding individuals from the list we sent them and, fast forward to the present, these employees are still making invaluable contributions to their organisation.
Outsourced Staff has continued to become an outsourcing partner, successfully providing exceptional remote teams for both our businesses and others. Our founder, Dominic Procter, has extensive experience in customer service, digital marketing, software development offshore customer service, and information technology. His eye for talent and skill in these industries ensures that we deliver outstanding results.
We’re not recruiters. We are business owners. We understand the hard work involved when you see customer service outsourcing companies outsource customer service employees.
Our customer service outsourcing process is so effective, we’re eager to share it with you.
How do we roll?
Picture yourself in two different scenarios:
Scenario 1:
You’re in a structured presentation where a single speaker from an outsourced customer service company is presenting information to you, following a predefined format and allowing limited interaction, and your only chance to speak is during the question-and-answer session at the end.
Scenario 2:
You’re in an interactive workshop that encourages active participation, involves group activities, discussions, and hands-on exercises. This setup allows for collaborative problem-solving, skill-building, and deeper engagement among peers.
Don’t settle for a one-sided, limited, outsourcing experience. Join us in an interactive conversation where your business goals and requirements are important.
At Outsourced Staff, we understand that you desire simplicity and ease. As an outsourcing partner, that’s exactly what we do.
Let us show you what a partnership with a customer service outsourcing company should be.
Experience a refreshing approach to high-quality customer service through outsourcing with Outsourced Staff.
I have been an employee of Outsourced Staff for several years, and I am proud to work for such a wonderful company! Outsourced care about their employees, encouraging good leadership, being supportive, having an extremely flexible work-from-home setup, and an incredible work-life balance! I have never worked for a company that cares about its employees and truly makes them feel valued.
I am so grateful to be part of a company that takes my personal and professional career goals seriously and sets me up for success!
Working with Outsourced staff has been the greatest experience. I've been working for outsourced for 6 years, and I am still learning new things that challenge my knowledge and make me eager to learn more.
Outsourced Staff gives employees great benefits that they can use and enjoy.
At Outsourced Staff, you can have a team that is professional and dedicated that can give you advice and support all the way. I can recommend you to join our team.
Working with Outsourced Staff has been nothing short of a good career move for me.
I am blessed to have the opportunity to work with a skilled, compassionate, and driven team, and my client is a top-notch web & mobile app development studio based in Sydney & Melbourne, Australia. We love clean code and great design!!
Outsourced Staff PH treats us like one whole family, always ready to support our needs towards career growth, and motivates us to drive our passion for success and considerate of our health and well-being.
Gatherings, events, and parties are a blast, and do these people know how to party!! I belong!!!
Thank you, Dom! Thank you, Outsourced Staff!
I've been working with Outsourced Staff as a senior media buyer / PPC expert for the past three years, working for a Sydney-based Digital Marketing Agency. It has been a great experience. My team and the internal Outsourced Staff team are professional, knowledgeable, and always available to help me with any questions or concerns I have. I appreciate their focus on delivering quality work and their commitment to meeting deadlines. I would highly recommend Outsourced Staff to anyone looking for a reliable and efficient outsourcing partner and for your next career move.
We have worked with Dom over the past year and found him extraordinarily helpful. He is well-connected, has high expertise, and gels well with our company values. Have recommended him offline, so am completely comfortable recommending him online!
Outsourced Staff were very accommodating. Dom and his team always made it very easy to start up quickly and be flexible in terms of manpower.
Dom literally saved my ass. He understands digital and was able to find me a gun that was able to work with me and my schedule. I am super happy and pumped that my new coworker just gets the work done and comes back hungry for more. No hand-holding, just a machine. I can recommend Outsourced Staff to anyone who wants to work with experts in the Tech/digital industry, not just offshore recruiters.
When COVID-19 hit, we were faced with a new challenge in our resourcing model. Local staff were getting poached left and right, and it became increasingly difficult to retain top talent. That's when we turned to Dom and his team at Outsourced Staff., It was truly a lifesaver for our business. Dom took the time to understand our unique needs and helped us identify the gaps in our team. The recruitment process was made much easier with Dom's expert knowledge in the digital space, plus his approach to finding the top talent, and he provided us with ongoing support and still does. The staff we received from Outsourced Staff have been nothing short of brilliant, reliable and loyal. They are "our team" and they play a critical part in our business success. I highly recommend Outsourced Staff to anyone who is in need of remote staffing solutions. They are experts, and they truly care about their client's success.
