Outsourced Customer Services Philippines
We build teams of qualified individuals to provide timely, empathetic customer support.
On the lookout for qualified, efficient, and effective customer service professionals for your business? Does the process of outsourcing customer support services weigh you down?
Outsourced Staff is here to provide the customer care solution you need.
We build support teams to take care of your current and potential customers as your business grows.
Outsourced Customer Services Philippines
We build teams of qualified individuals to provide timely, empathetic customer support.
On the lookout for qualified, efficient, and effective customer service professionals for your business? Does the process of outsourcing customer support services weigh you down?
Outsourced Staff is here to provide the customer care solution you need.
We build support teams to take care of your current and potential customers as your business grows.
Website Customer Support
- eCommerce Support Representative
- Freight Support Specialist
- Freight Tracking Specialist
- Billing Specialist
- Online Community Moderator
- Social Media Support Agent
- Website Support Agent
Telemarketing
- Sales Agents
- Lead Generation Specialists
- Product Demonstrator
- Customer Acquisition Specialist
- Customer Survey Agent
- Appointment Setter
- Market Researcher
- Fundraising Specialist
We build outsourced customer service teams of trained and experienced customer support professionals
We understand the headaches that come with managing the needs of customers, answering calls, providing tech support, maintaining customer satisfaction, and more. Our goal is to relieve that burden and put your customer service department under control, allowing you to focus on core business functions.
Think of us as the matchmakers of the outsourced customer support industry.
We have remote support teams that have been screened and trained and are ready to seamlessly merge into your business.
Alternatively, we build a team from scratch to cater to your unique business needs.
Not seeing the top customer experience and service professional you need?
What’s in it for you?
- Access to highly skilled customer service representatives, customer support agents, and more, each one passing our rigorous selection process and meeting your specific requirements.
- Safe and protected business assets through a secure and stable system and network administration.
- A dedicated team that’s motivated, ready to collaborate with your internal team, and eager to contribute to the success of your customer service strategy.
- A flexible support staff that’s available for you in your time zone, and even during holidays and peak seasons. Just tell us what outsourcing services you need.
We understand that outsourcing customer service teams is not a decision to be taken lightly. We’ve experienced the challenges firsthand and recognise the risks involved with customer service outsourcing companies.
Hiring a good, experienced, and skilled support team is like navigating through a dense and intricate maze. Each decision you make carries the weight of potential consequences.
Our outsourcing customer service process begins with a comprehensive understanding of your business, goals, and challenges. We leave no room for assumptions or jumping to conclusions. By knowing what you need in the customer service industry, we deliver the best customer service solutions that perfectly align with your needs.
Let us handle the demanding tasks of putting together your support and customer service team while you work on the areas of your business that require your attention.
What outsourced customer service roles do you need help with?
What’s in it for you?
- Access to highly skilled customer service representatives, customer support agents, and more, each one passing our rigorous selection process and meeting your specific requirements.
- Safe and protected business assets through a secure and stable system and network administration.
- A dedicated team that’s motivated, ready to collaborate with your internal team, and eager to contribute to the success of your customer service strategy.
- A flexible support staff that’s available for you in your time zone, and even during holidays and peak seasons. Just tell us what outsourcing services you need.
We understand that outsourcing customer service teams is not a decision to be taken lightly. We’ve experienced the challenges firsthand and recognise the risks involved with customer service outsourcing companies.
Hiring a good, experienced, and skilled support team is like navigating through a dense and intricate maze. Each decision you make carries the weight of potential consequences.
Our outsourcing customer service process begins with a comprehensive understanding of your business, goals, and challenges. We leave no room for assumptions or jumping to conclusions. By knowing what you need in the customer service industry, we deliver the best customer service solutions that perfectly align with your needs.
Let us handle the demanding tasks of putting together your support and customer service team while you work on the areas of your business that require your attention.
What outsourced customer service roles do you need help with?
Our Customer Support Outsourcing Journey
A client of ours found itself in need of an exceptional customer support team. We searched for a customer service provider who possessed the skills to handle inbound and outbound calls with quality assurance, diligently and accurately updating our ticketing system and CRM, plus coordinating Australia-wide project rollouts for our clients.
The project? The ambitious task of installing 400+ routers across 400+ retail outlets scattered throughout the country, all seamlessly synchronised.
To make sure we found the perfect pool of talent, we outlined the requirements for the role. We wanted individuals who could not only tackle the technical aspects of the job but also exhibit exceptional communication and organisational skills. We knew that finding such talent wouldn’t be an easy feat, so we developed a set of screening questions to effectively evaluate potential customer service agents, representatives, and more. Outsourced Staff also ran disc profile tests, grammar tests, and one on one video interviews.
The Outsourced Staff team presented five outsourced team members who had already undergone a rigorous vetting process. These professionals weren’t only qualified for customer interactions but also genuinely passionate about their work. We provided our client with comprehensive profiles, including detailed CVs, insightful Disc profiles, impressive grammar test results, and well-thought-out answers to customer service operation screening questions. But we didn’t stop there.
We even provided recorded interviews with one of our team members. This allowed our client to connect with the candidates on a deeper level. They selected two outstanding individuals from the list we sent them and, fast forward to the present, these employees are still making invaluable contributions to their organisation.
Outsourced Staff has continued to become an outsourcing partner, successfully providing exceptional remote teams for both our businesses and others. Our founder, Dominic Procter, has extensive experience in customer service, digital marketing, software development offshore customer service, and information technology. His eye for talent and skill in these industries ensures that we deliver outstanding results.
We’re not recruiters. We are business owners. We understand the hard work involved when you see customer service outsourcing companies outsource customer service employees.
Our customer service outsourcing process is so effective, we’re eager to share it with you.
How do we roll?
Picture yourself in two different scenarios:
Scenario 1:
You’re in a structured presentation where a single speaker from an outsourced customer service company is presenting information to you, following a predefined format and allowing limited interaction, and your only chance to speak is during the question-and-answer session at the end.
Scenario 2:
You’re in an interactive workshop that encourages active participation, involves group activities, discussions, and hands-on exercises. This setup allows for collaborative problem-solving, skill-building, and deeper engagement among peers.
Don’t settle for a one-sided, limited, outsourcing experience. Join us in an interactive conversation where your business goals and requirements are important.
At Outsourced Staff, we understand that you desire simplicity and ease. As an outsourcing partner, that’s exactly what we do.
Let us show you what a partnership with a customer service outsourcing company should be.
Experience a refreshing approach to high-quality customer service through outsourcing with Outsourced Staff.
How do we roll?
Picture yourself in two different scenarios:
Scenario 1:
You’re in a structured presentation where a single speaker from an outsourced customer service company is presenting information to you, following a predefined format and allowing limited interaction, and your only chance to speak is during the question-and-answer session at the end.
Scenario 2:
You’re in an interactive workshop that encourages active participation, involves group activities, discussions, and hands-on exercises. This setup allows for collaborative problem-solving, skill-building, and deeper engagement among peers.
Don’t settle for a one-sided, limited, outsourcing experience. Join us in an interactive conversation where your business goals and requirements are important.
At Outsourced Staff, we understand that you desire simplicity and ease. As an outsourcing partner, that’s exactly what we do.
Let us show you what a partnership with a customer service outsourcing company should be.
Experience a refreshing approach to high-quality customer service through outsourcing with Outsourced Staff.
Want to grow faster? Outsourcing is for you.
When you outsource staffing, you reap the benefits of a dedicated, results-driven team without getting bogged down in day-to-day operations.
So you can easily increase efficiency, and scale your IT or digital business.
With an outsourced team you get:
- A high-performing dedicated team that integrates into your business
- Full visibility and control over team’s workflow, processes, KPIs and delivery
- Fast, reliable recruitment
- Flexible agreements and lower costs
- Your team’s HR, payroll, time off and more, taken care of
- Ongoing support for your team to improve reporting, productivity and loyalty to your business
