Impress with Outsourced Virtual Receptionist Services
Using a virtual receptionist service makes sure no call goes unanswered and no client feels ignored. It’s similar to omnichannel contact centre services.
But it’s more involved as you’d have a virtual receptionist team to greet customers with professionalism, route calls, schedule appointments, and handle admin tasks that would otherwise eat up your time.
The result? Better customer service without burning out your team.
Instead of stretching your staff thin or hiring full-time help you may not need every day, outsourcing gives you a smarter way to stay responsive and professional. You get consistent support without the overhead.
Outsourced Staff can build you a team of trained outsourced virtual receptionists who bring personality, efficiency, and reliability to your business. They become part of your core staff, just without the extra desks and office chairs.
Frustration over the lack of human interaction causes 67% of customers to hang up
Missing a call or message might seem small, but it can mean losing a customer for good. A virtual receptionist helps you stay on top of every conversation, so no lead gets lost in the system and every client feels like a priority.
Outsourcing virtual reception doesn’t mean you’d only get telephone answering, either. Even for small businesses, you can take advantage of other customer support and client intake functions like live chat, appointment scheduling, technical support, lead generation services, and social media management.
Outsourced Virtual Receptionist Services Rolesh
Whether you’re running a solo practice or managing a fast-growing business, our remote receptionists make it easy to stay responsive without overloading your internal team.
Call Management & Client Support
- Virtual Receptionists
- Customer Service Representatives
- Phone Support Specialists
- Front Desk Coordinators
Scheduling & Booking Support
- Appointment Setters
- Diary Coordinators
- Booking Agents
- Event Assistants
Admin & Communication Support
- Virtual Office Assistants
- Email Management Assistants
- CRM Data Entry Assistants
- Client Communication Specialists
Let Outsourced Staff Find You a Live Virtual Receptionist
Outsourced Staff will select from a pool of trained professionals who can represent your business with warmth, clarity, and professionalism. Let us help you bring back hours in your day.
We match you with people who don’t just answer phones. We know they should make your business sound good every time. Here’s how we help:
- Receptionists who sound like part of your in-house team – We’ll match you with one or build you a team of friendly, reliable, and trained assistants to represent your brand like pros.
- Plans that flex with your workflow – Whether you need help full-time or just for the Monday rush, we’ve got plans to make it happen.
- Tools your team already uses? We integrate seamlessly – No worries about complicated setups. Enjoy smooth communication across your favourite platforms.
- Real-time support, right when your customers need it – Time-zone matched coverage so every call feels like local service.
- Need help fast? We’ve got you covered – Skip the hiring headaches and get matched with a receptionist ASAP.
Be More Reachable by Outsourcing Virtual Receptionists
Your clients want to feel heard. And honestly, you deserve to focus on big-picture work without worrying about missed calls or cluttered inboxes.
Outsourced Staff helps you build a virtual front desk that’s always professional, always on, and always working for your business. Let us handle the small stuff so you can stay focused on growth.
With an outsourced team, you get:
- A high-performing dedicated team that integrates into your business
- Full visibility and control over the team’s workflow, processes, KPIs, and delivery
- Fast, reliable recruitment
- Flexible agreements and lower costs
- Your team’s HR, payroll, time off – all taken care of
- Ongoing support for your team to improve reporting, productivity, and loyalty to your business
Frequently Asked Questions
What tasks can a virtual receptionist handle?
They can handle incoming calls, schedule appointments, take messages, manage your diary, and even support customer service tasks. Basically, they handle all the front desk work without the actual desk.
How do I communicate with my virtual receptionist?
Easy. We set you up on whatever platform you’re already comfortable with. Communications could be through Slack, Zoom, email, or even old-fashioned phone calls, if that’s how your business rolls.
Can a virtual receptionist work during my business hours?
Absolutely! We’ll match you with someone who works in your time zone or can adjust to your preferred schedule.
Do I need to train my virtual receptionist?
Not from scratch. They come trained and ready, but we recommend a short onboarding to help them sound exactly like your brand.
Why partner with Outsourced Staff for virtual receptionist services?
We don’t just fill seats, we find professionals who can genuinely represent your business with warmth and clarity. It’s about giving your clients a great experience every time they reach out.