Are you tired of the endless struggle to find local Australian contact centre talent? Are you constantly juggling freelancers and facing the challenge of building a reliable offshore contact centre team?
Assembling an efficient in-house call centre team is not easy. Local talent pools might be limited, and sifting through freelancers can be a hit-or-miss game.
On the other hand, building remote call centres is like building a sandcastle – it needs a solid foundation. And that’s where we come in! With Outsourced Staff, we’ve already sifted through the grains to find the golden ones. Our comprehensive approach ensures that you get top-level talent to provide customer service to new and existing customers, without the hassle.
When you’ve got big plans for your agency or business, every dollar counts. Well, we’ve got news that’s music to your ears.
When you outsource call centre services, your financial worries take a back seat. We’re not just talking about minor savings; we’re talking about a whopping 75% reduction in operational costs compared to traditional local hires.
Think about all the ways you could channel those saved funds back into your business. Expansion, innovation, marketing, customer acquisition, lead generation, social media management – the possibilities are endless.
When you’ve got big plans for your agency or business, every dollar counts. Well, we’ve got news that’s music to your ears.
When you outsource call centre services, your financial worries take a back seat. We’re not just talking about minor savings; we’re talking about a whopping 75% reduction in operational costs compared to traditional local hires.
Think about all the ways you could channel those saved funds back into your business. Expansion, innovation, marketing, customer acquisition, lead generation, social media management – the possibilities are endless.
Outsourced Call Centre Roles
Ready to make the smart move? Outsourced Staff is your ticket to hassle-free, top-quality call centre outsourcing services. Say goodbye to talent hunts and freelancer roulette – say hello to a highly skilled remote team that’s handpicked just for you. Here are the call centre roles we’ll outsource for you:
Customer Service Roles:
Customer Service Representative
Call Center Agent
Customer Support Specialist
Technical Support Representative
Billing Specialist
Client Relations Manager
Complaints Handler
Customer Experience Associate
Order Processing Specialist
Help Desk Operator
Sales and Telemarketing Roles:
Telemarketer
Inside Sales Representative
Outbound Sales Agent
Inbound Sales Specialist
Lead Generation Specialist
Sales Supervisor
Sales Trainer
Account Executive
Business Development Representative
Retention Specialist
Technical and IT Roles:
IT Help Desk Technician
Network Support Engineer
Technical Support Analyst
Systems Administrator
Application Support Specialist
Quality Assurance Analyst
IVR (Interactive Voice Response) Specialist
Reporting Analyst
Call Center Technology Specialist
IT Manager
Looking for a specific call centre role or title?
Outsource Call Centre Teams with Outsourced Staff
Now you might be wondering, “Why should I choose Outsourced Staff over other options?” Well, for starters, we’re not just another outsourcing company. We’re your dedicated partner, committed to your success. We don’t just hand over a team and call it a day. We walk hand in hand with you throughout the process, ensuring a seamless customer experience throughout.
Why Choose Us?
Experience: With years in the industry of contact centre outsourcing services, we’ve mastered the art of finding the perfect fit for your call and customer contact centre needs. Our skill in pinpointing the right candidates for contact centre operations is unparalleled.
Cost-Efficiency: Who doesn’t love saving money? We’ll help you save on operational costs compared to hiring contact and call centre agents locally. That’s more dough in your pocket to grow your business!
Flexibility: We get it – business needs change. That’s why we offer flexibility in team scaling. Whether you need to expand or streamline, we’re there to adjust the outsourced contact centre team according to your needs.
Ready to Elevate Your Call Centre Game?
So why wait? The future of your call centre success is just a click away. Contact us today to learn how to redefine your call centre strategy and save big while doing it. It’s time to shine with an outsourced call centre dream team that provides exceptional customer service solutions for you or your clients!
Ready to Elevate Your Call Centre Game?
So why wait? The future of your call centre success is just a click away. Contact us today to learn how to redefine your call centre strategy and save big while doing it. It’s time to shine with an outsourced call centre dream team that provides exceptional customer service solutions for you or your clients!
Want to grow faster? Outsourcing is for you.
When you outsource staffing, you reap the benefits of a dedicated, results-driven team without getting bogged down in day-to-day operations.
So you can easily increase efficiency, and scale your IT or digital business.
With an outsourced team you get:
A high-performing dedicated team that integrates into your business
Full visibility and control over team’s workflow, processes, KPIs and delivery
Fast, reliable recruitment
Flexible agreements and lower costs
Your team’s HR, payroll, time off and more, taken care of
Ongoing support for your team to improve reporting, productivity and loyalty to your business
Frequently Asked Questions
Can Outsourced Staff help both agencies and businesses?
We’re all about versatility. Whether you’re an agency aiming to bolster your clients’ call centre operations or a business in need of a dedicated team to enhance your own contact centres, you can count on us. No matter your size or industry, we’re equipped to tailor our call centre outsourcing service to your unique requirements.
How much control will our agency or company have over the remote call centre team?
You’ll have the reins. We’re like the backstage crew that sets the stage for your call centre success. We’ll handle the early legwork – searching, screening, and hiring experts. But once your remote call centre team is all set, it’s over to you.
Can Outsourced Staff assist in languages other than English?
Absolutely! We’re not just confined to English-speaking customers. We understand that businesses and agencies operate in a diverse world, and communication is key. That’s why we’re equipped to source multilingual call centre professionals who cater to your language requirements. So, whether you need assistance in French, Spanish, Mandarin, or any other language, consider it done.
How do we get started with Outsourced Staff?
Just reach out to us, and consider the hard part done. Share your call centre needs, your vision, and your goals with us. Do you need help with building customer relationships, inbound and outbound telephone answering services, customer care, or appointment setting? Let us know. From there, we’ll step in to guide you through the process. We will work closely with you to craft a customised team that’s perfectly aligned with your objectives.
We have worked with Dom over the past year and found him extraordinarily helpful. He is well-connected, has high expertise, and gels well with our company values.
Have recommended him offline, so am completely comfortable recommending him online!
James,
I have been an employee of Outsourced Staff for several years, and I am proud to work for such a wonderful company! Outsourced care about their employees, encouraging good leadership, being supportive, having an extremely flexible work-from-home setup, and an incredible work-life balance!
Cath,
Outsourced Staff gives employees great benefits that they can use and enjoy.
At Outsourced Staff, you can have a team that is professional and dedicated that can give you advice and support all the way. I can recommend you to join our team.
Cindy,
Dom literally saved my ass. He understands digital and was able to find me a gun that was able to work with me and my schedule. I am super happy and pumped that my new coworker just gets the work done and comes back hungry for more. No hand-holding, just a machine.
Andrew,
We get you and we get things done.
Outsource with Outsourced Staff today.
Book your free consultation today
To get a better idea of what you need, we just have a few basic questions and will get in touch shortly.
800+Highly skilled candidates placed
30+Industries served
25+Years experience
800+Highly skilled candidates placed
30+Industries served
25+Years experience
Thanks for your interest in joining Outsourced Staff!
We’re excited to learn more about you!
Please fill out the form below and attach your resume, portfolio, or an introduction video if you have one.
If we find a role that’s a great fit, we’ll be in touch. In the meantime, best of luck with your job search!
Book your free consultation today
To get a better idea of what you need, we just have a few basic questions and will get in touch shortly.
800+ Highly skilled
candidates placed
30+ Industries
served
25+ Years
experience
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Frequently Asked Questions
What makes the Philippines ideal for customer service outsourcing?
The Philippines is ideal for customer service outsourcing due to its large pool of skilled English-speaking professionals, cultural affinity with Western countries, and competitive labor costs, ensuring high-quality service at reduced operational expenses.
Are there any government incentives for outsourcing to the Philippines?
Government incentives for outsourcing to the Philippines include tax holidays, reduced corporate income tax rates, and various investment promotions aimed at attracting foreign businesses to establish call center operations.
How do I ensure data security in a call centre outsourcing?
Ensuring data security in call center outsourcing involves implementing robust security protocols, including encryption, regular audits, staff training, and compliance with data protection regulations to safeguard sensitive information and maintain customer trust.
How does call centre outsourcing improve customer satisfaction?
Call center outsourcing improves customer satisfaction by providing access to skilled professionals who can deliver high-quality support around the clock, ensuring timely responses and personalized service that meets customer needs effectively.
What are the top call centre companies in the Philippines?
The top call center companies in the Philippines include Teleperformance, Concentrix, and Alorica, known for their exceptional customer service and skilled workforce, making them preferred choices for businesses seeking reliable outsourcing solutions.
How do I choose the right call centre outsourcing partner?
Choosing the right call center outsourcing partner involves assessing their experience, service quality, and alignment with your business needs. Look for a provider that offers tailored solutions, skilled professionals, and a proven track record in delivering exceptional customer service.
What is the level of expertise of Filipino customer service agents?
The level of expertise of Filipino customer service agents is high, as they are known for their strong communication skills, cultural affinity with Western clients, and extensive training in customer service practices, making them an excellent choice for outsourced support.
What is the average cost of outsourcing customer service to the Philippines?
The average cost of outsourcing customer service to the Philippines typically ranges from $6 to $15 per hour, depending on the complexity of the services and the level of expertise required.
How do call centres in the Philippines operate 24/7?
Call centers in the Philippines operate 24/7 by utilizing a combination of multiple shifts, a large workforce, and advanced technology. This ensures that customer support is available at all hours, catering to clients across different time zones.
What are the benefits of outsourcing a call centre operation?
The benefits of outsourcing a call center operation include significant cost savings, access to skilled professionals, and the flexibility to scale services according to business needs, all while maintaining high-quality customer support.
Can the Philippines provide 24/7 customer service support?
The Philippines can indeed provide 24/7 customer service support. With a skilled workforce and a strong emphasis on customer service, many outsourcing companies in the Philippines are equipped to deliver round-the-clock support tailored to your business needs.
What is the average salary of a call centre agent in the Philippines?
The average salary of a call center agent in the Philippines typically ranges from $300 to $600 per month, depending on experience and the specific company. This competitive rate makes outsourcing to the Philippines a cost-effective option for businesses.
What is the typical call centre outsourcing contract duration?
The typical call center outsourcing contract duration usually ranges from six months to three years, depending on the specific needs of the business and the complexity of the services required.
Which industries outsourced customer service to the Philippines?
Many industries outsource customer service to the Philippines, including e-commerce, telecommunications, finance, healthcare, and travel. These sectors benefit from the country's skilled workforce and cost-effective solutions for quality customer support.
How does the Philippines ensure data security for outsourcing clients?
The Philippines ensures data security for outsourcing clients through stringent data protection laws, compliance with international standards, and robust cybersecurity measures implemented by service providers, safeguarding sensitive information throughout the outsourcing process.
What are the benefits of outsourcing to a call centre in the Philippines?
The benefits of outsourcing to a call centre in the Philippines include significant cost savings, access to a skilled workforce, and the ability to provide high-quality customer service tailored to your business needs.
Are Filipino customer service representatives fluent in English?
Filipino customer service representatives are fluent in English. They undergo rigorous training and are often exposed to English in their education and daily life, ensuring effective communication with customers.
What kind of training do outsourced call centre agents receive?
Outsourced call center agents receive comprehensive training tailored to your business needs, covering customer service protocols, product knowledge, communication skills, and problem-solving techniques to ensure they deliver high-quality support effectively.
Can the Philippines handle high-volume customer service calls?
The Philippines can effectively handle high-volume customer service calls. With a large pool of skilled professionals and established call center infrastructure, outsourcing to the Philippines ensures efficient management of customer inquiries, even during peak times.
What is the quality of infrastructure in the Philippines for outsourcing?
The quality of infrastructure in the Philippines for outsourcing is robust, featuring reliable telecommunications, advanced internet connectivity, and modern office facilities. This strong infrastructure supports efficient operations for businesses looking to outsource their call center services.
What advantages does the Philippines offer for outsourcing?
The advantages of outsourcing to the Philippines include a highly skilled, English-speaking workforce, cost-effective services, cultural compatibility with Western markets, and a strong emphasis on customer service excellence, making it an ideal destination for call center operations.
How can I assess call centre performance?
Assessing call center performance involves analyzing key metrics such as call resolution rates, average handling time, customer satisfaction scores, and agent productivity. Regularly reviewing these indicators helps ensure service quality and operational efficiency.
What training programs are available for agents?
The training programs available for agents include comprehensive onboarding sessions, ongoing skill development workshops, and specialized training tailored to specific client needs, ensuring agents are well-equipped to deliver exceptional customer service.
What technologies support call centres in the Philippines?
The technologies that support call centers in the Philippines include advanced telephony systems, cloud-based communication platforms, customer relationship management (CRM) software, and artificial intelligence tools for analytics and automation, ensuring efficient and effective customer service operations.
How do cultural factors impact customer service?
Cultural factors significantly impact customer service by influencing communication styles, expectations, and problem-solving approaches. Understanding these differences helps businesses tailor their services, ensuring effective interactions and enhanced customer satisfaction across diverse markets.
What are common challenges in outsourcing call centres?
Common challenges in outsourcing call centers include communication barriers, cultural differences, and maintaining quality control. Additionally, aligning expectations and managing time zone differences can complicate the partnership and affect service delivery.
How can I measure customer satisfaction effectively?
Measuring customer satisfaction effectively involves utilizing surveys, feedback forms, and Net Promoter Scores (NPS) to gather insights. Analyzing this data helps identify areas for improvement and ensures your services meet customer expectations.
What industries benefit most from outsourcing?
The industries that benefit most from outsourcing include technology, healthcare, finance, and retail. These sectors leverage outsourcing to enhance efficiency, reduce costs, and access specialized skills, ultimately improving customer service and operational performance.
What are the legal considerations for outsourcing?
The legal considerations for outsourcing include compliance with labor laws, data protection regulations, and contractual obligations. Ensuring clear agreements and understanding jurisdictional laws is essential to mitigate risks and protect both parties involved.
How do I evaluate call centre service quality?
Evaluating call center service quality involves assessing key performance indicators such as response time, customer satisfaction, and resolution rates. Regularly reviewing these metrics alongside customer feedback ensures that service meets your business standards.
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