When you talk to our very own Dominic Procter, founder of Outsourced Staff, one thing becomes clear: He’s not just running another outsourcing company. He’s trying to reshape how businesses think about offshore talent and AI.
In his conversation on Outsourcing Fit’s Beyond the Borders podcast published in August 2025, Dom broke down what it takes to build high-performing offshore teams that work well amidst the rise of artificial intelligence (AI).
Here are some of the key takeaways from the episode:
Hybrid Isn’t Just About Location Anymore
For Outsourced Staff, ‘hybrid’ has a double meaning. Yes, clients can choose between office-based or work-from-home arrangements for their offshore hires. But the bigger shift is in combining AI with human capability.
As Dom put it, clients now get to decide: “Do you want human? Do you want AI? Or do you want a mix of both?” It’s a flexible model that matches today’s workload realities without forcing companies to choose one extreme or the other.
AI as a Tool, Not a Replacement
A key theme of the conversation was the role of AI. Dom is quick to remind listeners that while AI can cover 80–90% of a task, it doesn’t eliminate the need for people.
At Outsourced Staff, AI is always paired with human oversight, and often by their highly skilled Filipino team members. This keeps efficiency high but avoids the pitfalls of ‘hallucinations’ or robotic interactions that frustrate customers.
In fact, one of the company’s innovations is using AI agents to handle overflow or after-hours calls, while human staff take on the nuanced, relationship-driven parts of the job.
Commitment to People
Unlike many outsourcing leaders, Dom’s motivation is personal. His family ties to the Philippines have shaped a people-first philosophy: retrain and upskill staff so they thrive in an AI-driven future rather than get sidelined by it.
From software developers to VAs, his focus is on making sure offshore employees stay relevant and valued as new technologies roll out.
Practical Advice for Businesses Ready to Outsource
Dom doesn’t just talk theory. At the end of the podcast, he offered this advice to businesses considering outsourcing:
- Be clear on what you actually want to outsource before you start.
- Don’t just chase the cheapest rate or assume the highest cost equals the best result.
- Look for the right fit: the candidate or team you feel confident will mesh with your business.
He also emphasised Outsourced Staff’s onboarding service, which helps smaller clients who might not have HR systems or processes in place. It’s an extra step that ensures businesses are ready to get the most from their offshore hires.
The Bigger Picture
Whether it’s preventing dropped calls with AI agents, tightening up internet security for remote teams, or guiding companies through their first outsourcing hires, Dom’s approach is rooted in flexibility and trust.
As he says, “If you do it local, do it remote.” For Outsourced Staff, the standard isn’t just cost savings. It’s delivering offshore teams that perform like an extension of the client’s own business.