When you talk to our very own Dominic Procter, founder of Outsourced Staff, one thing becomes clear: He’s not just running another outsourcing company. He’s trying to reshape how businesses think about offshore talent and AI.
In his conversation on Outsourcing Fit’s Beyond the Borders podcastpublished in August 2025, Dom broke down what it takes to build high-performing offshore teams that work well amidst the rise of artificial intelligence (AI).
Here are some of the key takeaways from the episode:
Hybrid Isn’t Just About Location Anymore
For Outsourced Staff, ‘hybrid’ has a double meaning. Yes, clients can choose between office-based or work-from-home arrangements for their offshore hires. But the bigger shift is in combining AI with human capability.
As Dom put it, clients now get to decide: “Do you want human? Do you want AI? Or do you want a mix of both?” It’s a flexible model that matches today’s workload realities without forcing companies to choose one extreme or the other.
AI as a Tool, Not a Replacement
A key theme of the conversation was the role of AI. Dom is quick to remind listeners that while AI can cover 80–90% of a task, it doesn’t eliminate the need for people.
At Outsourced Staff, AI is always paired with human oversight, and often by their highly skilled Filipino team members. This keeps efficiency high but avoids the pitfalls of ‘hallucinations’ or robotic interactions that frustrate customers.
In fact, one of the company’s innovations is using AI agents to handle overflow or after-hours calls, while human staff take on the nuanced, relationship-driven parts of the job.
Commitment to People
Unlike many outsourcing leaders, Dom’s motivation is personal. His family ties to the Philippines have shaped a people-first philosophy: retrain and upskill staff so they thrive in an AI-driven future rather than get sidelined by it.
From software developers to VAs, his focus is on making sure offshore employees stay relevant and valued as new technologies roll out.
Practical Advice for Businesses Ready to Outsource
Dom doesn’t just talk theory. At the end of the podcast, he offered this advice to businesses considering outsourcing:
Be clear on what you actually want to outsource before you start.
Don’t just chase the cheapest rate or assume the highest cost equals the best result.
Look for the right fit: the candidate or team you feel confident will mesh with your business.
He also emphasised Outsourced Staff’s onboarding service, which helps smaller clients who might not have HR systems or processes in place. It’s an extra step that ensures businesses are ready to get the most from their offshore hires.
The Bigger Picture
Whether it’s preventing dropped calls with AI agents, tightening up internet security for remote teams, or guiding companies through their first outsourcing hires, Dom’s approach is rooted in flexibility and trust.
As he says, “If you do it local, do it remote.” For Outsourced Staff, the standard isn’t just cost savings. It’s delivering offshore teams that perform like an extension of the client’s own business.
Listen to the whole podcast episode here:
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800+Highly skilled candidates placed
30+Industries served
25+Years experience
800+Highly skilled candidates placed
30+Industries served
25+Years experience
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Frequently Asked Questions
How do I ensure remote staff have necessary company knowledge?
To ensure remote staff have the necessary company knowledge, implement comprehensive onboarding processes, provide access to resources, and encourage regular communication and training sessions to keep them informed and aligned with company goals.
What are the advantages of hiring an outsourcing company?
The advantages of hiring an outsourcing company include cost savings, access to a global talent pool, increased efficiency, and the ability to focus on core business functions while leveraging specialized skills in tech, digital, engineering, and customer support.
How do outsourcing companies benefit small businesses?
Outsourcing companies benefit small businesses by providing access to skilled talent at reduced costs, enabling them to focus on core operations while efficiently scaling their teams with specialized professionals in tech, digital, engineering, and customer support.
How do I manage and track remote employee productivity?
Managing and tracking remote employee productivity involves utilizing tools such as project management software, regular check-ins, and performance metrics to ensure accountability and visibility into work progress.
What services does an outsourcing company typically offer?
Outsourcing companies typically offer services such as recruitment, payroll management, and administrative support, along with specialized roles in tech, digital marketing, engineering, and customer service to help businesses build efficient remote teams.
What are the benefits of hiring remote staff for my business?
The benefits of hiring remote staff for your business include significant cost savings, access to a global talent pool, and increased flexibility in scaling your team. This approach allows you to find skilled professionals from the Philippines and Eastern Europe efficiently.
What tasks can virtual assistants perform?
Virtual assistants can perform a wide range of tasks, including administrative support, customer service, social media management, data entry, and bookkeeping, helping businesses streamline operations and improve efficiency.
What tools are essential for effective remote team collaboration?
Essential tools for effective remote team collaboration include project management software like Trello or Asana, communication platforms such as Slack or Microsoft Teams, and file-sharing services like Google Drive or Dropbox, which facilitate seamless teamwork and information sharing.
How do I choose the right outsourcing company?
Choosing the right outsourcing company involves evaluating their expertise, industry experience, and client testimonials while ensuring they align with your specific needs and budget for building an efficient remote team.
Can an outsourcing company handle customer service?
Outsourcing companies can effectively handle customer service by providing trained professionals who manage inquiries, support, and feedback, ensuring quality service while helping businesses reduce costs and focus on core operations.
What is the benefit of hiring a virtual assistant?
The benefit of hiring a virtual assistant is that it allows businesses to save time and reduce costs while gaining access to skilled professionals who can handle various tasks, enabling teams to focus on core activities and enhance productivity.
How do virtual assistants improve productivity?
Virtual assistants improve productivity by handling routine tasks, allowing businesses to focus on core activities. They streamline processes, manage schedules, and provide support, ultimately enhancing efficiency and freeing up valuable time for strategic decision-making.
How does remote staffing differ from traditional hiring?
Remote staffing differs from traditional hiring in that it allows companies to access a global talent pool, reducing costs and increasing flexibility, while traditional hiring typically involves local candidates and in-person work arrangements.
What skills should remote staff possess?
The skills that remote staff should possess include strong communication abilities, self-discipline, adaptability to change, and proficiency in relevant technical tools. Additionally, problem-solving skills and a collaborative mindset are essential for effective teamwork in a remote environment.
How can I onboard remote employees effectively?
Effective onboarding of remote employees involves clear communication, structured training programs, and regular check-ins to ensure they feel integrated into the team and understand their roles and responsibilities.
What metrics measure remote employee performance?
Metrics that measure remote employee performance include productivity levels, quality of work, communication effectiveness, adherence to deadlines, and employee engagement scores. These indicators help assess the overall contribution and efficiency of remote team members.
How do I communicate with remote teams?
Effective communication with remote teams involves using collaboration tools like Slack or Zoom, setting clear expectations, scheduling regular check-ins, and fostering an open environment for feedback to ensure everyone is aligned and engaged.
What challenges do remote teams face?
The challenges remote teams face include communication barriers, time zone differences, and difficulties in collaboration, which can hinder productivity and team cohesion. Addressing these issues is essential for effective remote team management.
How can I foster team collaboration remotely?
Fostering team collaboration remotely involves utilizing effective communication tools, establishing clear goals, and encouraging regular check-ins. Additionally, promoting a culture of trust and inclusivity can enhance teamwork and engagement among remote staff.
What are common tasks for virtual assistants?
Common tasks for virtual assistants include managing schedules, handling emails, conducting research, data entry, social media management, and providing customer support. They help streamline operations, allowing businesses to focus on core activities.
How do I evaluate outsourcing company proposals?
Evaluating outsourcing company proposals involves assessing their expertise, understanding their pricing structure, reviewing client testimonials, and examining their communication processes to ensure they align with your project needs and goals.
What industries benefit most from outsourcing?
The industries that benefit most from outsourcing include technology, digital marketing, engineering, and customer support. These sectors leverage outsourcing to access specialized skills, reduce costs, and enhance operational efficiency.
How can outsourcing reduce operational costs?
Outsourcing can significantly reduce operational costs by allowing companies to hire skilled professionals from regions with lower labor expenses, minimizing overhead costs while maintaining high-quality service and efficiency in operations.
What are the risks of remote staffing?
The risks of remote staffing include potential communication barriers, cultural differences, security concerns, and challenges in managing remote teams effectively. These factors can impact productivity and collaboration if not properly addressed.
How do I ensure data security with outsourcing?
Ensuring data security with outsourcing involves implementing strict access controls, utilizing secure communication channels, and conducting regular audits. Additionally, partnering with reputable outsourcing firms that prioritize data protection can significantly enhance your security measures.
What is the process for hiring virtual assistants?
The process for hiring virtual assistants involves identifying your needs, selecting a reliable outsourcing partner, reviewing candidates, conducting interviews, and finalizing the hiring agreement to build an effective remote team tailored to your requirements.
How can I train remote staff effectively?
Training remote staff effectively involves setting clear expectations, utilizing collaborative tools for communication, providing comprehensive onboarding resources, and encouraging regular feedback to enhance performance and engagement.
What technology supports remote team management?
The technology that supports remote team management includes collaboration tools like Slack and Microsoft Teams, project management software such as Trello and Asana, and video conferencing platforms like Zoom. These tools enhance communication and streamline workflow for distributed teams.
How do I maintain company culture remotely?
Maintaining company culture remotely involves fostering open communication, encouraging team bonding through virtual activities, and regularly reinforcing company values. Prioritize feedback and recognition to create a sense of belonging among remote team members.
What are the best practices for remote hiring?
The best practices for remote hiring include clearly defining job roles, utilizing effective communication tools, conducting thorough interviews, and assessing candidates' remote work capabilities to ensure a successful integration into your team.
