We build teams of qualified individuals to provide timely, empathetic customer support.
On the lookout for qualified, efficient, and effective customer service professionals for your business? Does the process of outsourcing customer support services weigh you down?
Outsourced Staff is here to provide the customer care solution you need.
We build support teams to take care of your current and potential customers as your business grows.
Outsourced Customer Services Philippines
We build teams of qualified individuals to provide timely, empathetic customer support.
On the lookout for qualified, efficient, and effective customer service professionals for your business? Does the process of outsourcing customer support services weigh you down?
Outsourced Staff is here to provide the customer care solution you need.
We build support teams to take care of your current and potential customers as your business grows.
Outsourced Customer Service Teams of Trained Professionals
We understand the headaches that come with managing the needs of customers, answering calls, providing tech support, maintaining customer satisfaction, and more. Our goal is to relieve that burden and put your customer service department under control, allowing you to focus on core business functions.
Think of us as the matchmakers of the outsourced customer support industry.
We have remote support teams that have been screened and trained and are ready to seamlessly merge into your business.
Alternatively, we build a team from scratch to cater to your unique business needs.
Not seeing the top customer experience and service professional you need?
What’s in it for you?
Access to highly skilled customer service representatives, customer support agents, and more, each one passing our rigorous selection process and meeting your specific requirements.
Safe and protected business assets through a secure and stable system and network administration.
A dedicated team that’s motivated, ready to collaborate with your internal team, and eager to contribute to the success of your customer service strategy.
A flexible support staff that’s available for you in your time zone, and even during holidays and peak seasons. Just tell us what outsourcing services you need.
We understand that outsourcing customer service teams is not a decision to be taken lightly. We’ve experienced the challenges firsthand and recognise the risks involved with customer service outsourcing companies.
Hiring a good, experienced, and skilled support team is like navigating through a dense and intricate maze. Each decision you make carries the weight of potential consequences.
Our outsourcing customer service process begins with a comprehensive understanding of your business, goals, and challenges. We leave no room for assumptions or jumping to conclusions. By knowing what you need in the customer service industry, we deliver the best customer service solutions that perfectly align with your needs.
Let us handle the demanding tasks of putting together your support and customer service team while you work on the areas of your business that require your attention.
What outsourced customer service roles do you need help with?
What’s in it for you?
Access to highly skilled customer service representatives, customer support agents, and more, each one passing our rigorous selection process and meeting your specific requirements.
Safe and protected business assets through a secure and stable system and network administration.
A dedicated team that’s motivated, ready to collaborate with your internal team, and eager to contribute to the success of your customer service strategy.
A flexible support staff that’s available for you in your time zone, and even during holidays and peak seasons. Just tell us what outsourcing services you need.
We understand that outsourcing customer service teams is not a decision to be taken lightly. We’ve experienced the challenges firsthand and recognise the risks involved with customer service outsourcing companies.
Hiring a good, experienced, and skilled support team is like navigating through a dense and intricate maze. Each decision you make carries the weight of potential consequences.
Our outsourcing customer service process begins with a comprehensive understanding of your business, goals, and challenges. We leave no room for assumptions or jumping to conclusions. By knowing what you need in the customer service industry, we deliver the best customer service solutions that perfectly align with your needs.
Let us handle the demanding tasks of putting together your support and customer service team while you work on the areas of your business that require your attention.
What outsourced customer service roles do you need help with?
Our Customer Support Outsourcing Journey
A client of ours found itself in need of an exceptional customer support team. We searched for a customer service provider who possessed the skills to handle inbound and outbound calls with quality assurance, diligently and accurately updating our ticketing system and CRM, plus coordinating Australia-wide project rollouts for our clients.
The project? The ambitious task of installing 400+ routers across 400+ retail outlets scattered throughout the country, all seamlessly synchronised.
To make sure we found the perfect pool of talent, we outlined the requirements for the role. We wanted individuals who could not only tackle the technical aspects of the job but also exhibit exceptional communication and organisational skills. We knew that finding such talent wouldn’t be an easy feat, so we developed a set of screening questions to effectively evaluate potential customer service agents, representatives, and more. Outsourced Staff also ran disc profile tests, grammar tests, and one on one video interviews.
The Outsourced Staff team presented five outsourced team members who had already undergone a rigorous vetting process. These professionals weren’t only qualified for customer interactions but also genuinely passionate about their work. We provided our client with comprehensive profiles, including detailed CVs, insightful Disc profiles, impressive grammar test results, and well-thought-out answers to customer service operation screening questions. But we didn’t stop there.
We even provided recorded interviews with one of our team members. This allowed our client to connect with the candidates on a deeper level. They selected two outstanding individuals from the list we sent them and, fast forward to the present, these employees are still making invaluable contributions to their organisation.
Outsourced Staff has continued to become an outsourcing partner, successfully providing exceptional remote teams for both our businesses and others. Our founder, Dominic Procter, has extensive experience in customer service, digital marketing, software development offshore customer service, and information technology. His eye for talent and skill in these industries ensures that we deliver outstanding results.
We’re not recruiters. We are business owners. We understand the hard work involved when you see customer service outsourcing companies outsource customer service employees.
Our customer service outsourcing process is so effective, we’re eager to share it with you.
How do we roll?
Picture yourself in two different scenarios:
Scenario 1:
You’re in a structured presentation where a single speaker from an outsourced customer service company is presenting information to you, following a predefined format and allowing limited interaction, and your only chance to speak is during the question-and-answer session at the end.
Scenario 2:
You’re in an interactive workshop that encourages active participation, involves group activities, discussions, and hands-on exercises. This setup allows for collaborative problem-solving, skill-building, and deeper engagement among peers.
Don’t settle for a one-sided, limited, outsourcing experience. Join us in an interactive conversation where your business goals and requirements are important.
At Outsourced Staff, we understand that you desire simplicity and ease. As an outsourcing partner, that’s exactly what we do.
Let us show you what a partnership with a customer service outsourcing company should be.
Experience a refreshing approach to high-quality customer service through outsourcing with Outsourced Staff.
How do we roll?
Picture yourself in two different scenarios:
Scenario 1:
You’re in a structured presentation where a single speaker from an outsourced customer service company is presenting information to you, following a predefined format and allowing limited interaction, and your only chance to speak is during the question-and-answer session at the end.
Scenario 2:
You’re in an interactive workshop that encourages active participation, involves group activities, discussions, and hands-on exercises. This setup allows for collaborative problem-solving, skill-building, and deeper engagement among peers.
Don’t settle for a one-sided, limited, outsourcing experience. Join us in an interactive conversation where your business goals and requirements are important.
At Outsourced Staff, we understand that you desire simplicity and ease. As an outsourcing partner, that’s exactly what we do.
Let us show you what a partnership with a customer service outsourcing company should be.
Experience a refreshing approach to high-quality customer service through outsourcing with Outsourced Staff.
Want to grow faster? Outsourcing is for you.
When you outsource staffing, you reap the benefits of a dedicated, results-driven team without getting bogged down in day-to-day operations.
So you can easily increase efficiency, and scale your IT or digital business.
With an outsourced team you get:
A high-performing dedicated team that integrates into your business
Full visibility and control over team’s workflow, processes, KPIs and delivery
Fast, reliable recruitment
Flexible agreements and lower costs
Your team’s HR, payroll, time off and more, taken care of
Ongoing support for your team to improve reporting, productivity and loyalty to your business
We have worked with Dom over the past year and found him extraordinarily helpful. He is well-connected, has high expertise, and gels well with our company values.
Have recommended him offline, so am completely comfortable recommending him online!
James,
I have been an employee of Outsourced Staff for several years, and I am proud to work for such a wonderful company! Outsourced care about their employees, encouraging good leadership, being supportive, having an extremely flexible work-from-home setup, and an incredible work-life balance!
Cath,
Outsourced Staff gives employees great benefits that they can use and enjoy.
At Outsourced Staff, you can have a team that is professional and dedicated that can give you advice and support all the way. I can recommend you to join our team.
Cindy,
Dom literally saved my ass. He understands digital and was able to find me a gun that was able to work with me and my schedule. I am super happy and pumped that my new coworker just gets the work done and comes back hungry for more. No hand-holding, just a machine.
Andrew,
We get you and we get things done.
Outsource with Outsourced Staff today.
Book your free consultation today
To get a better idea of what you need, we just have a few basic questions and will get in touch shortly.
800+Highly skilled candidates placed
30+Industries served
25+Years experience
800+Highly skilled candidates placed
30+Industries served
25+Years experience
Thanks for your interest in joining Outsourced Staff!
We’re excited to learn more about you!
Please fill out the form below and attach your resume, portfolio, or an introduction video if you have one.
If we find a role that’s a great fit, we’ll be in touch. In the meantime, best of luck with your job search!
Book your free consultation today
To get a better idea of what you need, we just have a few basic questions and will get in touch shortly.
800+ Highly skilled
candidates placed
30+ Industries
served
25+ Years
experience
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Frequently Asked Questions
How does outsourcing customer service impact brand image?
Outsourcing customer service can significantly enhance brand image by ensuring consistent, high-quality support from trained professionals, which fosters customer trust and satisfaction. Positive interactions contribute to a strong reputation, ultimately driving customer loyalty and business growth.
Can outsourcing customer service reduce operational costs?
Outsourcing customer service can significantly reduce operational costs by eliminating the need for in-house staff, lowering overhead expenses, and providing access to trained professionals at a fraction of the cost. This allows businesses to allocate resources more efficiently.
Can outsourcing customer service improve first-call resolution rates?
Outsourcing customer service can significantly improve first-call resolution rates. By leveraging skilled teams trained in effective communication and problem-solving, businesses can enhance customer satisfaction and ensure quicker resolutions during initial interactions.
How do companies outsource their customer support operations?
Companies outsource their customer support operations by partnering with specialized service providers, who then manage customer interactions through trained teams, utilizing various channels like call centers and live chat to enhance efficiency and customer satisfaction.
How does outsourcing customer support affect business branding?
Outsourcing customer support can significantly enhance business branding by providing consistent, high-quality service that reflects the company’s values. Skilled teams deliver effective and empathetic interactions, fostering customer loyalty and a positive brand image.
Can outsourcing customer support reduce operational costs?
Outsourcing customer support can significantly reduce operational costs. By leveraging skilled teams from Outsourced Staff, businesses can lower expenses related to hiring, training, and maintaining an in-house support team while enhancing service quality and efficiency.
How does outsourcing customer service impact customer satisfaction?
Outsourcing customer service positively impacts customer satisfaction by providing access to skilled teams that deliver prompt and effective support, ensuring that customer inquiries are handled efficiently and empathetically, ultimately enhancing the overall customer experience.
How does outsourcing customer service improve business efficiency?
Outsourcing customer service improves business efficiency by allowing companies to focus on core operations while skilled teams handle customer interactions, leading to enhanced customer satisfaction, reduced operational costs, and increased scalability.
What are the most common customer service outsourcing channels?
The most common customer service outsourcing channels include call centers, live chat support, email support, and social media management. These channels allow businesses to efficiently engage with customers and enhance their overall service experience.
What are the costs of outsourcing customer support?
The costs of outsourcing customer support vary depending on factors such as service type, team size, and complexity of support needed. Typically, businesses can expect competitive pricing that enhances efficiency while providing skilled customer service.
How do companies measure customer service outsourcing success?
Companies measure customer service outsourcing success by evaluating key performance indicators (KPIs) such as customer satisfaction scores, response times, resolution rates, and cost savings, ensuring that outsourced teams meet or exceed business objectives and enhance overall customer experience.
What are the disadvantages of outsourcing customer service?
The disadvantages of outsourcing customer service include potential communication barriers, loss of control over service quality, and challenges in maintaining company culture. Additionally, outsourced teams may lack specific product knowledge, affecting customer satisfaction.
What are the security risks in outsourcing customer support?
The security risks in outsourcing customer support include potential data breaches, unauthorized access to sensitive information, and compliance issues with data protection regulations. It's crucial to partner with reputable providers that implement strong security measures to mitigate these risks.
Can outsourcing customer service save companies money?
Outsourcing customer service can save companies money by reducing operational costs, eliminating the need for extensive in-house infrastructure, and allowing businesses to focus on core activities while benefiting from skilled support teams.
What are the challenges of outsourcing customer service operations?
The challenges of outsourcing customer service operations include potential communication barriers, cultural differences, and difficulties in maintaining quality control. Additionally, businesses may face issues with integration and alignment of outsourced teams with their company values and objectives.
What are the benefits of outsourcing customer support services?
The benefits of outsourcing customer support services include cost savings, access to skilled professionals, enhanced efficiency, and the ability to focus on core business activities, ultimately leading to improved customer satisfaction and engagement.
Can outsourcing customer service improve response times?
Outsourcing customer service can significantly improve response times. By leveraging dedicated teams of trained professionals, businesses can ensure quicker handling of inquiries, leading to enhanced customer satisfaction and engagement.
What are the common customer service processes to outsource?
The common customer service processes to outsource include call center support, live chat assistance, email support, and technical support. These services help businesses enhance customer engagement and improve overall satisfaction.
What are the best practices for customer service outsourcing?
The best practices for customer service outsourcing include clearly defining objectives, selecting a reliable partner, ensuring seamless communication, training staff thoroughly, and continuously monitoring performance to enhance service quality and customer satisfaction.
How do outsourced support teams handle customer complaints?
Outsourced support teams handle customer complaints by employing trained professionals who follow established protocols to address issues promptly and empathetically, ensuring customer satisfaction and effective resolution while maintaining clear communication throughout the process.
What are the key performance indicators for outsourced support?
The key performance indicators for outsourced support include metrics such as response time, resolution rate, customer satisfaction scores, and agent performance. These metrics help assess the effectiveness and efficiency of the outsourced customer service team.
Can outsourcing customer support improve customer satisfaction?
Outsourcing customer support can significantly improve customer satisfaction. By leveraging skilled teams, companies can provide timely, effective, and empathetic assistance, enhancing overall customer engagement and loyalty as they scale.
What are the most common customer support outsourcing models?
The most common customer support outsourcing models include dedicated teams, where a specific group handles all support tasks, and shared services, where resources are pooled among multiple clients. Additionally, businesses may opt for onshore, nearshore, or offshore outsourcing based on their needs.
How do I choose the right customer service outsourcing partner?
Choosing the right customer service outsourcing partner involves assessing their expertise, understanding their service offerings, and evaluating their ability to align with your business goals and customer needs. Look for a partner with a proven track record and positive client testimonials.
What are the key performance indicators for customer service outsourcing?
The key performance indicators for customer service outsourcing include metrics such as response time, customer satisfaction scores, resolution rates, and agent productivity. These indicators help assess the efficiency and effectiveness of the outsourced support teams.
What are the benefits of outsourcing customer service operations?
The benefits of outsourcing customer service operations include enhanced efficiency, access to skilled teams, cost savings, and improved customer satisfaction. By leveraging dedicated professionals, businesses can focus on core activities while ensuring high-quality support for their customers.
What is the average cost of outsourcing customer service?
The average cost of outsourcing customer service varies widely based on factors such as service type, location, and team size, typically ranging from $15 to $50 per hour for skilled agents.
How can outsourcing enhance customer service quality?
Outsourcing can enhance customer service quality by providing access to specialized teams that are trained to deliver effective and empathetic support, ensuring improved customer engagement and satisfaction as businesses scale.
What metrics indicate successful customer service outsourcing?
The metrics that indicate successful customer service outsourcing include customer satisfaction scores, average response times, resolution rates, and agent performance metrics. Monitoring these indicators helps assess the effectiveness and efficiency of the outsourced service.
What industries benefit most from outsourcing customer service?
Industries that benefit most from outsourcing customer service include e-commerce, technology, healthcare, and telecommunications. These sectors often require round-the-clock support and specialized knowledge, making dedicated outsourced teams an effective solution for enhancing customer engagement and satisfaction.
customer support outsourcing, customer service outsourcing companies, customer care outsourcing
