Outsourcing Dedicated NOC/SOC Helpdesk
Are you tired of struggling to find local NOC/SOC experts for your IT team? Is building a NOC/SOC team becoming a daunting task? What you need is a reliable outsourcing partner to handle your NOC/SOC helpdesk efficiently.
Why Outsourcing?
Finding NOC/SOC experts locally can be quite a challenge. The demand for these skilled professionals often exceeds the supply in the job market, making it difficult to build an in-house team.But here’s the good news – outsourcing can be the ultimate solution to your problems!
Outsourcing Dedicated NOC/SOC Helpdesk
Are you tired of struggling to find local NOC/SOC experts for your IT team? Is building a NOC/SOC team becoming a daunting task? What you need is a reliable outsourcing partner to handle your NOC/SOC helpdesk efficiently.
Why Outsourcing?
Finding NOC/SOC experts locally can be quite a challenge. The demand for these skilled professionals often exceeds the supply in the job market, making it difficult to build an in-house team.But here’s the good news – outsourcing can be the ultimate solution to your problems!
Network Operations Center (NOC):
- Network Engineer
- Network Administrator
- Network Technician
- Network Monitoring Specialist
- Network Support Specialist
Security Operations Center (SOC):
- Security Analyst
- Incident Response Specialist
- Threat Intelligence Analyst
- Cybersecurity Consultant
- Forensic Analyst
IT Infrastructure Management:
- Systems Administrator
- Database Administrator
- Cloud Administrator
- IT Operations Manager
- IT Security Specialist
By partnering with the right outsourcing company, you can save up to a 70% on your operational costs.
We specialise in building teams that provide top-tier outsourced NOC services and help desk support to meet all your IT requirements.
Why Choose Outsourced Staff?
Wondering why Outsourced Staff is the best outsourcing partner for your NOC/SOC needs? Here are some compelling reasons:
- Experience Matters: With 20 years of experience in the MSP space, we understand the IT landscape and the unique challenges that come with it. You can trust us to handle your NOC/SOC with the utmost expertise.
- Cost-Effective Solutions: Outsourcing with us can save you up to 70% of your expenses. Imagine what your business could achieve with those savings!
- 24/7 Support: Your NOC/SOC team works round-the-clock, ensuring IT infrastructure remains in working condition at all times. We work on your terms and your timezone.
- Tech-Savvy Professionals: Our staff is well-versed in cutting-edge technologies, so you can stay ahead of the competition without worrying about the latest IT trends.
Why Choose Outsourced Staff?
Wondering why Outsourced Staff is the best outsourcing partner for your NOC/SOC needs? Here are some compelling reasons:
- Experience Matters: With 20 years of experience in the MSP space, we understand the IT landscape and the unique challenges that come with it. You can trust us to handle your NOC/SOC with the utmost expertise.
- Cost-Effective Solutions: Outsourcing with us can save you up to 70% of your expenses. Imagine what your business could achieve with those savings!
- 24/7 Support: Your NOC/SOC team works round-the-clock, ensuring IT infrastructure remains in working condition at all times. We work on your terms and your timezone.
- Tech-Savvy Professionals: Our staff is well-versed in cutting-edge technologies, so you can stay ahead of the competition without worrying about the latest IT trends.
Reduce IT Support Costs by 70% with Outsourced NOC/SOC Teams
Step 1: Evaluation of Requirements
- Understand your business model, objectives, and processes.
- Evaluate your staffing needs and office operational requirements.
- Collect job descriptions, qualifications, work shifts, and budget ranges.
- Provide a service proposal with flexible terms and agreements that fit your budget.
Step 2: Screening and Selection of Candidates
- Carefully evaluate your needs and budget to make candidate selection easier.
- Conduct pre-selection screening to match your requirements with the right candidates.
- Profile candidates for easy evaluation and comparison.
- Arrange efficient interview arrangements with you and the candidates.
Step 3: Full Implementation and Management Support
- Provide staff orientation for working with an international employer.
- Educate you on the best methods for communication and training.
- Provide dedicated remote staffing for direct training, monitoring, and management.
- Ensure no sharing of manpower, so the staff is fully dedicated to serving you.
- Offer office administration and staffing management to promote productivity and job satisfaction.
Outsource Your NOC/SOC Helpdesk Today!
Don’t let the challenges of finding and building a NOC/SOC team slow down your business. Embrace the power of outsourcing with Outsourced Staff, and watch your IT operations thrive like never before!
Outsourcing your NOC/SOC helpdesk is a game-changer for your business. Let us handle the heavy lifting while you focus on what you do best – growing your company and serving your clients.
Get in touch with Outsourced Staff today, and experience the difference that top-tier outsourced NOC/SOC teams can make.
Outsource Your NOC/SOC Helpdesk Today!
Don’t let the challenges of finding and building a NOC/SOC team slow down your business. Embrace the power of outsourcing with Outsourced Staff, and watch your IT operations thrive like never before!
Outsourcing your NOC/SOC helpdesk is a game-changer for your business. Let us handle the heavy lifting while you focus on what you do best – growing your company and serving your clients.
Get in touch with Outsourced Staff today, and experience the difference that top-tier outsourced NOC/SOC teams can make.
Want to grow faster? Outsourcing is for you.
When you outsource staffing, you reap the benefits of a dedicated, results-driven team without getting bogged down in day-to-day operations.
So you can easily increase efficiency, and scale your IT or digital business.
With an outsourced team you get:
- A high-performing dedicated team that integrates into your business
- Full visibility and control over team’s workflow, processes, KPIs and delivery
- Fast, reliable recruitment
- Flexible agreements and lower costs
- Your team’s HR, payroll, time off and more, taken care of
- Ongoing support for your team to improve reporting, productivity and loyalty to your business
Frequently Asked Questions
What is the difference between a Network Operations Centre (NOC) and a Security Operations Centre (SOC)?
The key difference lies in their focus: the NOC is primarily concerned with availability, while the SOC is focused on protection.
A Network Operations Centre monitors the health and performance of your IT infrastructure (servers, networks, and applications) to prevent or quickly resolve outages and performance issues.
A Security Operations Centre monitors security systems, logs, and traffic to detect, analyse, and respond to cyber threats, vulnerabilities, and security incidents.
A comprehensive outsourced NOC/SOC helpdesk combines both for total operational and threat coverage.
Is outsourced IT support secure enough for sensitive Australian business data?
Yes, provided you partner with a reputable firm like Outsourced Staff. Security is non-negotiable. We ensure your outsourced NOC/SOC helpdesk staff use enterprise-grade access control and adhere to strict data handling protocols.
All team members sign comprehensive Non-Disclosure Agreements (NDAs), and access to your systems is managed through secure VPNs and is restricted to the necessary level of privilege, ensuring compliance with privacy standards.
Can I outsource only Level 1 and Level 2 IT Helpdesk support?
Absolutely. Many businesses strategically choose to outsource routine Level 1 (L1) and Level 2 (L2) helpdesk support, such as password resets, basic software troubleshooting, or initial incident triage.
This model frees up your highly-paid local, senior Level 3 (L3) engineers to focus solely on complex architectural decisions, major security projects, and high-level strategy that drives your business forward, maximising the ROI of your local talent.
How does an outsourced NOC/SOC team ensure 24/7 support coverage?
By leveraging the global workforce, an outsourced NOC/SOC helpdesk provides a true follow-the-sun model. This involves setting up three distinct shifts across different time zones to cover all 24 hours of the day.
This eliminates the need for expensive and stressful graveyard shifts for local staff. Your dedicated offshore team ensures that network monitoring and security threat detection are continuous, meaning no critical incident is missed, regardless of when it occurs.
What are the main signs a business needs an outsourced IT Helpdesk?
The three most common signs are:
- High Staff Burnout:Your local IT manager is constantly on call after hours.
- Slow Resolution Times:Simple user issues (like email access) take hours or days to resolve, impacting productivity.
- Missed Security Alerts: Your team is too busy firefighting to monitor security logs and vulnerabilities properly.
If your local IT costs are soaring and your operational risk is rising, implementing an outsourced IT helpdesk is your necessary next step.
