Call Centre Outsourcing

Call Centre Outsourcing

Are you tired of the endless struggle to find local Australian contact centre talent? Are you constantly juggling freelancers and facing the challenge of building a reliable offshore contact centre team?

Assembling an efficient in-house call centre team is not easy. Local talent pools might be limited, and sifting through freelancers can be a hit-or-miss game.

On the other hand, building remote call centres is like building a sandcastle – it needs a solid foundation. And that’s where we come in! With Outsourced Staff, we’ve already sifted through the grains to find the golden ones. Our comprehensive approach ensures that you get top-level talent to provide customer service to new and existing customers, without the hassle.

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Call Centre Outsourcing
outsource call centre services

When you’ve got big plans for your agency or business, every dollar counts. Well, we’ve got news that’s music to your ears.

When you outsource call centre services, your financial worries take a back seat. We’re not just talking about minor savings; we’re talking about a whopping 75% reduction in operational costs compared to traditional local hires.

Think about all the ways you could channel those saved funds back into your business. Expansion, innovation, marketing, customer acquisition, lead generation, social media management – the possibilities are endless.

When you’ve got big plans for your agency or business, every dollar counts. Well, we’ve got news that’s music to your ears.

When you outsource call centre services, your financial worries take a back seat. We’re not just talking about minor savings; we’re talking about a whopping 75% reduction in operational costs compared to traditional local hires.

Think about all the ways you could channel those saved funds back into your business. Expansion, innovation, marketing, customer acquisition, lead generation, social media management – the possibilities are endless.

outsource call centre services

Outsourced Call Centre Roles

Ready to make the smart move? Outsourced Staff is your ticket to hassle-free, top-quality call centre outsourcing services. Say goodbye to talent hunts and freelancer roulette – say hello to a highly skilled remote team that’s handpicked just for you. Here are the call centre roles we’ll outsource for you:

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Customer Service Roles:

  • Customer Service Representative
  • Call Center Agent
  • Customer Support Specialist
  • Technical Support Representative
  • Billing Specialist
  • Client Relations Manager
  • Complaints Handler
  • Customer Experience Associate
  • Order Processing Specialist
  • Help Desk Operator
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Sales and Telemarketing Roles:

  • Telemarketer
  • Inside Sales Representative
  • Outbound Sales Agent
  • Inbound Sales Specialist
  • Lead Generation Specialist
  • Sales Supervisor
  • Sales Trainer
  • Account Executive
  • Business Development Representative
  • Retention Specialist
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Technical and IT Roles:

  • IT Help Desk Technician
  • Network Support Engineer
  • Technical Support Analyst
  • Systems Administrator
  • Application Support Specialist
  • Quality Assurance Analyst
  • IVR (Interactive Voice Response) Specialist
  • Reporting Analyst
  • Call Center Technology Specialist
  • IT Manager

Looking for a specific call centre role or title?

Outsource Call Centre Teams with Outsourced Staff

Now you might be wondering, “Why should I choose Outsourced Staff over other options?” Well, for starters, we’re not just another outsourcing company. We’re your dedicated partner, committed to your success. We don’t just hand over a team and call it a day. We walk hand in hand with you throughout the process, ensuring a seamless customer experience throughout.

Why Choose Us?

  • Experience: With years in the industry of contact centre outsourcing services, we’ve mastered the art of finding the perfect fit for your call and customer contact centre needs. Our skill in pinpointing the right candidates for contact centre operations is unparalleled.
  • Cost-Efficiency: Who doesn’t love saving money? We’ll help you save on operational costs compared to hiring contact and call centre agents locally. That’s more dough in your pocket to grow your business!
  • Flexibility: We get it – business needs change. That’s why we offer flexibility in team scaling. Whether you need to expand or streamline, we’re there to adjust the outsourced contact centre team according to your needs.
Outsource Call Centre Teams with Outsourced Staff
Why Choose Outsourced Staff

Ready to Elevate Your Call Centre Game?

So why wait? The future of your call centre success is just a click away. Contact us today to learn how to redefine your call centre strategy and save big while doing it. It’s time to shine with an outsourced call centre dream team that provides exceptional customer service solutions for you or your clients!

Ready to Elevate Your Call Centre Game?

So why wait? The future of your call centre success is just a click away. Contact us today to learn how to redefine your call centre strategy and save big while doing it. It’s time to shine with an outsourced call centre dream team that provides exceptional customer service solutions for you or your clients!

Why Choose Outsourced Staff

Want to grow faster? Outsourcing is for you.

When you outsource staffing, you reap the benefits of a dedicated, results-driven team without getting bogged down in day-to-day operations.

So you can easily increase efficiency, and scale your IT or digital business.

With an outsourced team you get:

  • A high-performing dedicated team that integrates into your business
  • Full visibility and control over team’s workflow, processes, KPIs and delivery
  • Fast, reliable recruitment
  • Flexible agreements and lower costs
  • Your team’s HR, payroll, time off and more, taken care of
  • Ongoing support for your team to improve reporting, productivity and loyalty to your business

Frequently Asked Questions

Can Outsourced Staff help both agencies and businesses?

We’re all about versatility. Whether you’re an agency aiming to bolster your clients’ call centre operations or a business in need of a dedicated team to enhance your own contact centres, you can count on us. No matter your size or industry, we’re equipped to tailor our call centre outsourcing service to your unique requirements.

How much control will our agency or company have over the remote call centre team?

You’ll have the reins. We’re like the backstage crew that sets the stage for your call centre success. We’ll handle the early legwork – searching, screening, and hiring experts. But once your remote call centre team is all set, it’s over to you.

Can Outsourced Staff assist in languages other than English?

Absolutely! We’re not just confined to English-speaking customers. We understand that businesses and agencies operate in a diverse world, and communication is key. That’s why we’re equipped to source multilingual call centre professionals who cater to your language requirements. So, whether you need assistance in French, Spanish, Mandarin, or any other language, consider it done.

How do we get started with Outsourced Staff?

Just reach out to us, and consider the hard part done. Share your call centre needs, your vision, and your goals with us. Do you need help with building customer relationships, inbound and outbound telephone answering services, customer care, or appointment setting? Let us know. From there, we’ll step in to guide you through the process. We will work closely with you to craft a customised team that’s perfectly aligned with your objectives.

We have worked with Dom over the past year and found him extraordinarily helpful. He is well-connected, has high expertise, and gels well with our company values.

Have recommended him offline, so am completely comfortable recommending him online!

James,

I have been an employee of Outsourced Staff for several years, and I am proud to work for such a wonderful company! Outsourced care about their employees, encouraging good leadership, being supportive, having an extremely flexible work-from-home setup, and an incredible work-life balance!

Cath,

Outsourced Staff gives employees great benefits that they can use and enjoy.

At Outsourced Staff, you can have a team that is professional and dedicated that can give you advice and support all the way. I can recommend you to join our team.

Cindy,

Dom literally saved my ass. He understands digital and was able to find me a gun that was able to work with me and my schedule. I am super happy and pumped that my new coworker just gets the work done and comes back hungry for more. No hand-holding, just a machine.

Andrew,

We get you and we get things done.

Outsource with Outsourced Staff today.