Dedicated NOC / SOC Helpdesk 1

Dedicated NOC / SOC Helpdesk

For some clients a managed NOC is not always the best fit, you have your own management, you have your training sorted. In these instances, we use the more traditional dedicated staffing approach. We build your own team and have the staff 100% dedicated to you and your clients.

For some clients a managed NOC is not always the best fit, you have your own management, you have your training sorted. In these instances, we use the more traditional dedicated staffing approach. We build your own team and have the staff 100% dedicated to you and your clients.

We manage the office (when we are back in it), the computer, internet, HR, Payroll etc you manage the team your way. We do the heavy lifting when it comes to recruitment, screening and vetting candidates using our own internal techs. Yes, techs not a recruiter who does not know what a Memorex telex 3270 or Commodore 16 is.. Let alone that VM is not for remodelling your bathroom. (Don’t get me wrong we have a team of recruitment assistants to assist in finding the staff, and we love them). The difference is finding the right staff when it comes to our internal interview process. If we would not add to our NOC / SOC team we will not add to yours.

Our management and consulting team is here to help you from day 1, no hands-off here, when it is working for you and the efficiencies and scalability are realised we know we have locked in that long term relationship. We live and breath Tech and have been playing in the MSP space for long enough to know the pain points and have heard most of the horror stories related to Outsourcing. Yet we speak human as we understand how crucial proper communication is when it comes to end-user satisfaction.

We place staff in the Philippines, Hungary, Mexico and China.

Take a look at how it works

EU references

Client 1.

11 sites, 80 Physical and virtual Windows servers, 6 Physical and virtual Linux servers. Approx. 1000 client machines.

NOC – Support and on-call coverage business days: 5:30 to 22:30.

Weekend on-call

Ad Hoc Projects and consulting

Client 2.

5 sites, 40 Physical and virtual Windows servers, 4 Physical and virtual Linux servers. Approx. 400 client machines.

NOC – Support and on-call coverage business days: 5:30 to 22:30.

Weekend on-call

Ad Hoc Projects and consulting

Client 3.

1 site, 5 Physical and virtual Windows servers. Approx. 20 client machines.

NOC Support and on-call coverage business days: 5:30 to 22:30.

Weekend on-call

Ad Hoc Projects and consulting

International references

Client 1.

80 MSP clients – 500+ Physical and virtual Windows and Linux servers. Approx. 2500 client machines.

Dedicated Staff – x2 Level 1-2 Helpdesk

NOC -Support and on-call coverage business days: 4:00 pm to 8:00 am.

Weekend on-call

Ad Hoc Projects and consulting

Client 2.

3 sites, 12 Physical and virtual Windows and Linux servers. Approx. 45 client machines.

Dedicated Staff – x 14 Tech, Dev, QA Resources

NOC – Support and on-call coverage business days: 4:00 pm to 8:00 am.

Weekend on-call

Ad Hoc Projects and consulting

Staffing Models

Dedicated Staff

NOC – per device / per ticket / Mix

Hybrid – Dedicated and NOC

Project / Rollout work

Consulting-Architect services.