Live Chat Outsourcing

Live Chat Outsourcing

Tired of hunting for local talent, dealing with freelancers, and piecing together a live chat team?

Finding the right people to work with your in-house team can be a real challenge. Local talent is either limited, expensive or just not the right fit for your brand. Freelancers can be hit-or-miss, leaving you with an inconsistent level of service. As for offshore teams, the idea is great, but building one from scratch can feel like assembling a puzzle blindfolded.

Outsourcing live chat teams is a sound solution for businesses aiming to deliver exceptional customer support without the headache, and for agencies that want to provide the best services to their clients.

By entrusting the task to outsourcing experts, companies get to tap into a pool of skilled professionals who handle customer’s questions, resolve issues and customer support tickets, and enhance the customer experience. This is especially helpful if your customers prefer having real-time access to real humans instead of chatbots.

Helpscout
Zendesk
Genesys
Chatlio
Live Chat Outsourcing
online live chat feature

Experience the financial transformation that’s nothing short of remarkable when you partner with a live chat outsourcing company.

Watch your expenses take a nosedive, as you effortlessly slash costs by 75% just by outsourcing people to handle your online live chat feature!

Redirect those funds toward other critical areas of your business, all the while enjoying having a team of exceptional live chat professionals, providing services that don’t break the bank.

Experience the financial transformation that’s nothing short of remarkable when you partner with a live chat outsourcing company.

Watch your expenses take a nosedive, as you effortlessly slash costs by 75% just by outsourcing people to handle your online live chat feature!

Redirect those funds toward other critical areas of your business, all the while enjoying having a team of exceptional live chat professionals, providing services that don’t break the bank.

online live chat feature

Outsourced Live Chat Roles

Enter Outsourced Staff – your ultimate partner in conquering the challenges of live chat outsourcing. We specialise in all aspects of outsourcing: from searching, recruiting, and screening, all the way to hiring. But here’s the kicker – you stay in control. We hand over the reins to you once your rockstar team is ready to roll. Here’s a list of live chat professionals that we’ll help you outsource:

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Customer Support Roles:

  • Customer Support Representative
  • Technical Support Specialist
  • Billing Support Agent
  • Escalation Specialist
  • Customer Service Supervisor
  • Quality Assurance Analyst
  • Product Support Specialist
  • Chat Support Agent
  • Account Support Representative
  • Retention Specialist
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Sales and Lead Generation Roles:

  • Sales Chat Representative
  • Lead Generation Specialist
  • Sales Development Representative
  • Inside Sales Agent
  • Sales Chat Manager
  • Outbound Sales Agent
  • Sales Chat Analyst
  • Business Development Representative
  • Conversion Optimization Specialist
  • Sales Trainer
Ongoing support icon

Technical and IT Roles:

  • IT Support Technician
  • Network Administrator
  • Help Desk Analyst
  • Systems Engineer
  • IT Chat Specialist
  • Cybersecurity Analyst
  • Application Support Specialist
  • Database Administrator
  • DevOps Engineer
  • IT Chat Manage

Searching for a particular live chat role or designation?

Outsource Live Chat Support Services to Remote Live Chat Agents

Unlike traditional outsourcing models, you’re not just handed a live chat support team; you get to be involved in the selection process when building your outsourced team. Our approach provides a tailored, cost-effective solution that adapts to your agency’s or company’s unique live chat service requirements and brand voice.

Outsource Live Chat Support Services
Why Choose Outsourced Staff

Why Choose Us?

Wondering why Outsourced Staff should be your go-to choice for live chat outsourcing? Here’s the rundown:

Expertise Matters

We’ve been in the live chat support outsourcing game for ages. Our knack for finding the right talent is second to none. No more settling for mediocre – we bring you the best customer service team you can imagine.

Cost-Effective Excellence

Brace yourself for the big bucks you’ll save. With Outsourced Staff, you get to outsource live chat service to a remote team while cutting significant costs.

Smooth as Butter Transition

Transitioning to an outsourced live chat service team has never been this seamless. We’ll handle the nitty-gritty HR details, leaving you with the exciting part – making your new live chat customer service team feel like an integral part of your brand.

Tailored to You

No cookie-cutter solutions here. We listen, understand, and deliver. Your live chat team will be handpicked to match your brand’s personality and customer service values. They’ll undergo training for your preferred live chat software and customer support tool and will provide chat services appropriate for your website visitors.

No More Headaches

Forget the days of sifting through endless resumes and conducting never-ending interviews for live support agents. We’ve got this. Sit back, relax, and let us work our magic.

Why Choose Us?

Wondering why Outsourced Staff should be your go-to choice for live chat outsourcing? Here’s the rundown:

Expertise Matters

We’ve been in the live chat support outsourcing game for ages. Our knack for finding the right talent is second to none. No more settling for mediocre – we bring you the best customer service team you can imagine.

Cost-Effective Excellence

Brace yourself for the big bucks you’ll save. With Outsourced Staff, you get to outsource live chat service to a remote team while cutting significant costs.

Smooth as Butter Transition

Transitioning to an outsourced live chat service team has never been this seamless. We’ll handle the nitty-gritty HR details, leaving you with the exciting part – making your new live chat customer service team feel like an integral part of your brand.

Tailored to You

No cookie-cutter solutions here. We listen, understand, and deliver. Your live chat team will be handpicked to match your brand’s personality and customer service values. They’ll undergo training for your preferred live chat software and customer support tool and will provide chat services appropriate for your website visitors.

No More Headaches

Forget the days of sifting through endless resumes and conducting never-ending interviews for live support agents. We’ve got this. Sit back, relax, and let us work our magic.

Why Choose Outsourced Staff

Ready to Take the Plunge?

So, what are you waiting for? Dive into the world of live chat outsourcing with Outsourced Staff and unlock a world of exceptional live chat assistance – all while saving those precious dollars. Learn more about how our outsourced live support teams help boost customer engagement and achieve the highest customer satisfaction rate possible. Your dream team awaits!

Outsource with Outsourced Staff Today

Want to grow faster? Outsourcing is for you.

When you outsource staffing, you reap the benefits of a dedicated, results-driven team without getting bogged down in day-to-day operations.

So you can easily increase efficiency, and scale your IT or digital business.

With an outsourced team you get:

  • A high-performing dedicated team that integrates into your business
  • Full visibility and control over team’s workflow, processes, KPIs and delivery
  • Fast, reliable recruitment
  • Flexible agreements and lower costs
  • Your team’s HR, payroll, time off and more, taken care of
  • Ongoing support for your team to improve reporting, productivity and loyalty to your business

Frequently Asked Questions

How does Outsourced Staff help agencies and businesses in need of live chat teams?

If you’re an agency or a business requiring a remote live chat team, we offer comprehensive support by identifying the right live chat professionals for your team, ensuring they meet your specific requirements in helping your brand build customer relationships. While you retain full control of your team, we handle the intricate aspects of the recruitment and employment process, making it hassle-free and efficient.

How much control will our agency or business have over the live chat team?

You’ll have complete control over your live chat team. We’ll present you with a pool of pre-screened candidates that match your criteria, and you choose the professionals you want on your team. Your agency or company will be in charge of team management, task assignments, and performance tracking. We manage up to the HR level, you manage day-to-day.

Is Outsourced Staff suitable for businesses of all sizes?

Absolutely. Whether you’re a small/medium or large business looking to enhance customer support or a large agency managing multiple clients, our services are designed to accommodate businesses of all sizes. We tailor our solutions to match your specific needs, ensuring a seamless and effective partnership.

How can agencies or businesses get started with Outsourced Staff?

Outsourcing live chat support with Outsourced Staff is easy! Simply reach out to us through our website or contact channels. We’ll have a discussion to understand your requirements, and from there, we’ll curate a pool of suitable live chat professionals for your consideration. Once you’ve made your selections, you’re ready to kickstart your remote live chat team!

We have worked with Dom over the past year and found him extraordinarily helpful. He is well-connected, has high expertise, and gels well with our company values.

Have recommended him offline, so am completely comfortable recommending him online!

James,

I have been an employee of Outsourced Staff for several years, and I am proud to work for such a wonderful company! Outsourced care about their employees, encouraging good leadership, being supportive, having an extremely flexible work-from-home setup, and an incredible work-life balance!

Cath,

Outsourced Staff gives employees great benefits that they can use and enjoy.

At Outsourced Staff, you can have a team that is professional and dedicated that can give you advice and support all the way. I can recommend you to join our team.

Cindy,

Dom literally saved my ass. He understands digital and was able to find me a gun that was able to work with me and my schedule. I am super happy and pumped that my new coworker just gets the work done and comes back hungry for more. No hand-holding, just a machine.

Andrew,

We get you and we get things done.

Outsource with Outsourced Staff today.